Benefits of Online Portals for Owners and Tenants in Boston, MA

Benefits of Online Portals for Owners and Tenants in Boston, MA

Over 99% of Massachusetts residents have internet access. The internet, in many ways, makes our lives easier. If you're a landlord, you can use it to make life easier for yourself and your tenants with a tenant portal.

Perhaps you're old-fashioned and don't see the appeal. Why change things up? Let's talk about it.

Read on to learn the benefits of an online portal for your tenants.

Better Tenant Communication

Communicating with tenants keeps them happy. Happy tenants are more likely to renew their leases. How can you make that communication as simple as possible?

Through an online portal!

Tenant portals often feature built-in messaging systems that enable real-time communication (or, at the very least, easy email communication) between tenants and property managers. Tenants can ask questions, report problems, or request maintenance. Property managers can respond right away.

Effortless Maintenence Requests

Property maintenance is an essential responsibility of a landlord, but keeping up with requests can be tough. You also need to make sure those requests all get to the right place unless you plan on taking care of them yourself.

With a tenant portal, tenants can submit maintenance requests and repair issues online. They can describe the problem, upload photos or videos if necessary, and even request specific appointment times.

You'll have all of the information in one place so you can get to the request as quickly and efficiently as possible.

Streamlined Rent Collection

Tenant portals typically offer online rent payment functionality. This allows tenants to easily and securely pay their rent online using credit or debit cards, bank transfers, or even ACH payments. It's quicker and easier to pay rent than ever.

This eliminates the need for paper checks and manual processing. In a world where paper checks are increasingly uncommon, it adds another level of convenience.

This may also make financial tracking easier for landlords because all of the payment information will be in one place.

Landlords and tenants can even set up payment reminders or automatic payments to decrease the chance of late or missed payments.

Easy Document Access

We're in an age where many people don't keep and organize their documents well, even if they're important. Paperwork is hard to keep track of. With a tenant portal, you can upload the tenant's lease and any other important documents so both you and your tenants have access whenever you need it.

Whenever tenants have any questions or qualms with their leases, they can simply refer to it online. This makes it easy for them to find specific rules or clauses. It's also helpful when it comes time to renew or negotiate the lease.

You Need a Tenant Portal

Do you have a tenant portal yet? Why not? It will make your life as a landlord so much easier.

Perhaps you just don't know how to set one up. Your friendly local property manager can help with that. At PMI of Greater Boston, we help landlords with all elements of property management, from setting up online portals to handling tenant disputes.

Schedule a consult with us today to learn more.